Terms and Conditions

Wandering SA Tours - Terms and Conditions

 

These Terms and Conditions ("Terms") govern the relationship between Wandering SA Tours ("the Company", "we", "us", or "our") and any individual or entity ("you" or "your") booking or participating in our travel services, including group travel packages and customisable itineraries. By booking a tour or itinerary with us, you agree to abide by these Terms.

 

1. Booking and Payments:
   - To reserve a spot on a tour or itinerary, a non-refundable deposit of 10% of the final amount to be paid, is required at the time of booking.
   - Full payment must be made before the commencement of the tour or itinerary unless otherwise agreed upon.
   - Payments can be made via bank transfer or other methods specified by us.
   - Prices are subject to change without notice but will not change once full payment has been received for a booking.

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2. Cancellations and Refunds:
   - Cancellation requests must be made in writing and will be subject to the following cancellation fees:
      - More than 30 days before departure: Loss of deposit.
      - 30 days or less before departure: No refund.
   - We reserve the right to cancel a tour or itinerary due to unforeseen circumstances. In such cases, a full refund will be provided.
   - Refunds will be processed within 30 days of cancellation.

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3. Tour Itineraries:
   - Our group travel packages include a tour guide who will accompany the group throughout the tour.
   - Customisable itineraries can include options for a PDF itinerary only, an itinerary with booking included (accommodation, transportation, etc.), or an all-  inclusive package including a tour guide.
   - Any changes to the itinerary must be agreed upon in writing and may be subject to additional fees.
   - We reserve the right to alter itineraries due to weather, road conditions, or other factors beyond our control.

 

4. Participant Responsibilities:
   - Participants are responsible for obtaining all necessary travel documents, including passports, visas, and travel insurance.
   - Participants must inform us of any medical conditions, dietary requirements, or other special needs prior to the commencement of the tour.
   - Participants are expected to conduct themselves in a respectful manner towards fellow travellers, tour guides, and local communities.

 

5. Liability:
   - We are not liable for any loss, injury, or damage sustained by participants during the tour, except where such loss, injury, or damage is due to our negligence.
   - Participants are advised to obtain comprehensive travel insurance to cover any unforeseen circumstances.

 

6. Privacy Policy:
   - We collect personal information from participants for the purpose of providing our travel services. By booking with us, you consent to the collection and use of your personal information in accordance with our Privacy Policy.

 

7. Governing Law:
   - These Terms and Conditions are governed by the laws of South Africa. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of South Africa.

 

8. Agreement:
   - By booking a tour or itinerary with Wandering SA Tours, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions.

 

These Terms and Conditions are subject to change without notice. It is the responsibility of participants to review these Terms prior to booking a tour or itinerary with us.